Frequently Asked Questions
Everything you need to know about shopping at Eyal Nursery
Do you offer nationwide shipping for live plants?
Yes, we provide specialized delivery services across the country. Our team ensures that plants are securely packaged and transported in climate-controlled conditions to arrive at your doorstep fresh and healthy.
What is your return policy for plants and garden accessories?
Non-living items like pots and tools can be returned within 14 days in their original packaging. Due to the nature of live plants, they cannot be returned once delivered, but we offer a health guarantee upon arrival.
How do I know which plants are suitable for my home's lighting?
Each product page includes a detailed care guide specifying light requirements (low light, indirect sunlight, or full sun). You can also contact our horticultural experts for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and local digital payment wallets. All transactions are processed through a secure, encrypted gateway to ensure your financial safety.
What should I do if my plant arrives damaged?
Please take a photo of the plant and the packaging immediately upon arrival and contact our customer service team within 24 hours. We will arrange for a replacement or a full refund.
Do you provide professional garden design or planting services?
Yes, Eyal Nursery offers professional consultation and on-site planting services for home gardens and balconies. Please contact us via the 'Services' tab to schedule a consultation.